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Scoot operates flights connecting Singapore to Sam Ratulangi International Airport, Manado (MDC). If you are travelling from Jakarta or Bali, domestic flights to Manado are operated by airlines such as Garuda, Lion Air, and Transnusa.

Flight schedules and baggage rules may change, so we recommend checking directly with your chosen airline before travelling.

Our island resort is located around a 70-minute drive from Sam Ratulangi International Airport, Manado (MDC) to Serei pier, followed by an approximately 15-minute boat crossing to Lotus Gangga Island.

Yes. If you arrange your transfers directly through us, a member of our team will welcome you at Sam Ratulangi International Airport, Manado (MDC), holding a paging board with your name on it.

To enter Indonesia, your passport must be valid for at least six months from your date of entry. You must also hold an onward or return ticket and ensure your passport contains at least one completely blank page for your visa stamp.

Visa requirements depend on your nationality, passport, and length of stay. Many travellers are eligible to apply online for an electronic Visa on Arrival, or e-VoA.

Because immigration regulations can change frequently, please verify the latest requirements and application procedures with the official Indonesian immigration authority or embassy in your country before departure.

Baggage allowances depend on your airline and ticket type, so we recommend checking directly with your carrier before departure.

For scuba diving equipment, Garuda currently provides up to 23 kg allowance, while Batik Air provides up to 15 kg allowance. Please confirm the latest policy with the airline before travelling, as baggage rules may change.

Yes, North Sulawesi is generally considered a safe and welcoming destination for travellers. For the most up-to-date regional travel information before your stay, you can contact Lotus Journey directly.

We accept Visa and Mastercard, as well as cash payments in Indonesian Rupiah (IDR), Euros (EUR), and US Dollars (USD).

Please note that foreign currency notes must be clean, unblemished, and crisp. Local banks and money changers cannot accept older or damaged foreign paper currency.

While North Sulawesi is a tropical and humid environment where mosquitoes are present, cases of malaria and dengue fever are very rare.

We recommend bringing quality insect repellent and lightweight, long-sleeved clothing, and consulting your doctor for current medical advice before departure. For your comfort, all guest rooms are equipped with mosquito nets and repellent, and the entire resort is regularly fumigated.

Our guest rooms are designed for comfort and include 24-hour electricity, air conditioning, a wardrobe, a table and chair, and an electronic safe.

Rooms are available in king-size, twin, or triple bed configurations. Each en-suite bathroom includes hot and cold water, a hairdryer, shampoo, conditioner, body wash, hand wash, and body lotion. Shaving kits and toothbrushes are available upon request.

In-room refreshments include a stocked mini-bar, complimentary drinking water, and coffee and tea-making facilities.

Our rooms use European-standard two-round-pin plug sockets with a 220V current. Plug adaptors and power strips are available at the resort for guest convenience.

The resort has 24-hour electricity generated by solar panels. Occasionally, our team may need to manually switch to the generator, but short power outages are no longer expected as part of the regular power supply.

Complimentary Wi-Fi is available across the resort premises. Because of our remote island location, the connection is not broadband strength and minor outages can occasionally occur, though they remain infrequent.

Our local culinary team prepares a balance of international and local dishes. Breakfast includes fresh tropical fruits, juices, cereals, yoghurts, pastries, homemade breads, and cooked-to-order Western or Indonesian options.

Lunch is served à la carte or buffet-style, depending on resort occupancy, while dinner offers an à la carte selection. Afternoon tea is served at the pool bar.

Please note that morning snacks are not available, and snacks are not served all day. A well-stocked bar with a wine selection is also available for evening relaxation.

Yes, our chefs successfully accommodate a wide range of dietary needs, including gluten-free, vegetarian, and vegan requirements.

Please inform our team of your specific dietary requests prior to arrival so we can source the necessary items during our regular provisions shopping.

We advise against drinking tap water. However, all water and ice served throughout our dining venues are completely safe.

We provide a large 19-litre drinking water bottle in every room, alongside free-flowing drinking water available across our restaurant and dive boats.

Due to the warm, tropical climate, lightweight and informal clothing like shorts and t-shirts are ideal for daytime. Casual attire is perfect for evenings, though we suggest packing a light windbreaker or sweatshirt for cooler nights or passing showers.

Out of respect for local customs and fellow guests, we kindly ask that guests cover up when dining in the restaurant and refrain from topless sunbathing by the pool.

Yes, an in-house laundry service is available for an additional charge. Items handed over in the morning are typically returned to your room by the following morning.

Educational or health-focused items are highly appreciated by the local village children. Suitable contributions include notebooks, pencils, erasers, rulers, crayons, craft supplies, maps, and colouring books. We kindly ask that you do not bring money or sweets like candy and chocolate.

If you wish to make a donation, please coordinate with our reception team, who can guide you through our village school support foundation.

We strongly advise purchasing comprehensive travel insurance covering trip cancellations or interruptions. Additionally, ensure you have adequate medical insurance, alongside specialised diving insurance from providers such as DAN, PADI, or Dive Assure to safeguard your dive gear, travel logistics, and medical emergencies.

If our resort staff and dive crew have delivered exceptional service during your stay, tipping is entirely at your discretion.

Resort and diving gratuities are combined. An envelope will be provided at the conclusion of your stay, or you can request to add a gratuity to your credit card bill before processing.

No additional payment is required at the airport, as both domestic and international departure taxes are already included in the cost of your flight ticket.