Making a Reservation
We are glad you are planning a liveaboard trip with Malaillo. To complete your booking, simply select your preferred cabin type and cruise departure from our available schedules. Lotus Malaillo Liveaboard accommodates a maximum of 14 guests across 3 double cabins and 4 twin cabins, spread across the upper, main, and lower decks.
Your reservation is considered confirmed once the required deposit has been received and you have received a confirmation email containing your booking reference and cruise details.
Upon booking, our team will send you a Malaillo guest booking form. This form is used to collect all required guest information, including flight details, so we can coordinate your transfer to the boat and prepare for your cruise. Please complete the form in full, review all details carefully, and return it to us as soon as possible.
Reservations are made in the name of the primary guest and are non-transferable without prior agreement from Lotus Malaillo Liveaboard.
Cancellations and Changes
We understand that travel plans can change, especially when a liveaboard journey involves flights, transfers, and fixed departure schedules. If you need to cancel your booking, please inform our team as early as possible so we can guide you through the applicable terms.
The following cancellation charges apply:
- More than 90 days before departure: 20% of the total invoice
- 89 to 60 days before departure: 50% of the total invoice
- 59 days or less before departure, or no-show: 100% of the total invoice
If one guest in a double-occupancy cabin cancels 30 days or more before departure, the remaining guest will be required to pay the applicable single supplement fee.
Date changes are treated as cancellations and require a new booking. Any new booking will be subject to availability, the selected departure schedule, and the booking terms in place at the time of the request.
Each cruise requires a minimum of 8 guests to operate. If the minimum number is not reached, Malaillo reserves the right to cancel the cruise up to 3 weeks before departure. In this situation, guests will be offered an alternative programme or a full refund. No further compensation will be provided.
Lotus Malaillo Liveaboard may also need to cancel or adjust a trip due to force majeure or circumstances beyond our control, including but not limited to natural disasters, epidemics, war, strikes, severe weather, operational restrictions, or other unavoidable events. If this happens, we will notify guests as early as possible and advise on the next steps.
Because liveaboard travel often involves domestic flights, remote ports, and time-sensitive transfers, we strongly recommend that all guests purchase comprehensive travel insurance before departure. This can help protect you against unexpected cancellations, delays, medical concerns, or travel disruptions.
To cancel or make changes to your booking, reach us at [email protected].
Embarkation and Disembarkation
Lotus Malaillo Liveaboard operates cruises across multiple destinations in Indonesia. Unless otherwise specified, our services begin at the designated port of embarkation. Guests are responsible for arranging their own transportation to these locations and ensuring timely arrival.
Flight timing requirements vary depending on your port of embarkation or disembarkation. As a general guide, please plan your arriving flight to land no later than the times listed below to allow sufficient time for transfer to the boat.
For departures from Raja Ampat via Sorong Airport (SOQ), arriving flights must land no later than 11:00 AM. For departures from Ambon (AMQ), Ternate (TTE), Manado (MDC), Morotai (OTI), or Tobelo, flights must arrive no later than 2:00 PM. For Maumere (MOF), Labuan Bajo (LBJ), or Alor (ARD) departures, please arrive by 1:00 PM. For Bima (BMU), please arrive by 12:00 noon.
The earliest accepted flight departure on disembarkation day is 10:00 AM from all ports.
Our team will meet you at the airport or hotel on embarkation day and assist you in getting to Malaillo. On disembarkation day, our team will assist you from the boat to the airport or hotel. Please share your full flight schedule when booking so we can coordinate everything in advance.
Currencies and Payment
Visa and Mastercard are preferred for settling final resort bills. Cash is accepted in Indonesian Rupiah (IDR), US Dollars (USD), and Euros (EUR).
In accordance with Indonesian banking regulations, all credit card transactions are processed in Indonesian Rupiah (IDR), with the amount converted using the current day’s exchange rate.
Foreign currency banknotes must be in pristine mint condition (no folds, tears, marks, or creases) and issued after 2013.
If you have any questions about payment before your arrival, please do not hesitate to contact us. We will be happy to assist you.
What’s Included in Your Liveaboard Trip
All cabins aboard Malaillo include air conditioning, a private bathroom with hot and cold water shower, desk, wardrobe, and multiple windows or portholes. The Master Suite on the upper deck measures 18 sqm and features a queen size bed. Twin and double cabins across the upper, main, and lower decks range from 13 to 14 sqm each.
Your full-board cruise experience includes breakfast, lunch, and dinner freshly prepared by our culinary team, as well as snacks throughout the day and one barbecue night per cruise. Water, coffee, tea, and a selection of juices are complimentary. Soft drinks, local beer, wine, and spirits are available for purchase. Guests are welcome to bring up to 1 litre of duty-free alcohol on board and there is no corkage fee.
1 GB of mobile Wi-Fi is included. Additional Wi-Fi is available at USD 16.00 per 5 GB and is suitable for emails and general web browsing.
Diving with Lotus Divers
Malaillo is home to a Lotus Divers facility, operating to the highest PADI standards of safety and personalised service. All dive guides are professionally trained and the maximum ratio is 4 divers to 1 guide. Each guest has a dedicated dive station on our purpose-built dive deck, providing ample space to prepare, store gear, and easily access the tenders between dives.
Nitrox 32% is available free of charge for Nitrox-certified divers. Standard 12-litre aluminium tanks are provided, with 15-litre tanks available upon request for a small surcharge.
Rental equipment is available on request and maintained to high standards. As sizes and equipment quantities may be limited, guests who need rental gear are encouraged to arrange this in advance so our team can prepare the most suitable equipment before departure.
All diving and snorkelling activities are subject to weather and sea conditions, and our team will advise accordingly.
Guest Responsibility
Malaillo is a shared space and we ask all guests to be respectful of the boat, its crew, and fellow guests throughout the cruise, particularly during rest hours. Any damage to the vessel, equipment, or facilities caused during a guest’s cruise may be charged accordingly.
Lotus Malaillo Liveaboard cannot be held responsible for loss, theft, or damage to personal belongings during your cruise. Guests use all on-board facilities and participate in all water activities at their own risk.
Please ensure you are medically fit to dive before embarking and inform our team of any relevant health conditions prior to your cruise. Malaillo reserves the right to refuse to carry any passenger who, in the opinion of the company, is unfit for travel or whose condition may constitute a danger to themselves or others on the cruise on the grounds of safety.
Photography
Personal photography and videography for non-commercial use is warmly welcomed throughout the cruise and on all dives and excursions. Our dedicated camera room on the main deck is fully equipped with work desks, international power outlets, extension cords, lighting, and fans for your convenience. If you share your photos online, we would love it if you tagged us.
Commercial photography or video production on board requires prior written consent from Malaillo Liveaboard management. Drone usage is subject to local regulations at each destination and our team will advise accordingly.